05 January 2015
I keep receiving these letters and forms in the post from people I have never heard of, telling me to fill it in and send it back to them as I am owed PPI compensation. If I haven't heard of these firms, I can't have had an account with them so surely they don't owe me anything?
What should I do?
Without knowing the exact details, it is difficult to answer but there are a few things you need to know in this situation;
A few years ago, the Financial Conduct Authority (then called the Financial Services Authority) and the Financial Ombudsman Service told banks and lenders that if they knew customers were entitled to PPI compensation, they were to write to them and tell them this.
Some did this in a form of a letter but other sent a claim form in with the letter too, encouraging customers to make a claim within the 3 years deadline that started counting down from the date on top of the letter.
Banks and lenders now have a very different attitude to PPI, hence they are positively encouraging customers to make a claim!
There were many 'brands' of credit cards, for example, that were bought by banks and lenders and subsumed or taken in to their company. For example, egg credit card was bought by Barclays in 2011 and so they are now responsible for paying customers PPI compensation.
The tone of the letter should not be making rash promises, guarantees or be anyway promotional. In fact, the letter should have a fairly serious and business like tone, very much like you would expect from a bank when they write to you on a serious matter.
However, we understand that filling in forms and possibly divulging sensitive information such as bank account details or account numbers is not something we should be doing. After all, there are many unscrupulous companies and people out there who are exploiting people for their cash.