03 August 2015
If you are thinking of making a claim for mis-sold payment protection insurance (PPI), then you are one of many thousands of people across the UK who are asking for their money back.
However, it may be that you are unsure how to go about it, and worry that the process might be complex or technical…
The first step is to get in touch with the financial company, lender or bank who you think is responsible. You need to tell them that you are unhappy with the way that PPI was sold to you and that you would like your money back.
You need to give the bank time to respond - they must make some form of response to your claim for compensation within 8 weeks of receiving your letter, phone call or form (some banks are sending these out).
If this is the case, and you think this decision is wrong or unfair, you can ask the Financial Ombudsman Service (FOS) to look at your case and make the final decision.
Yes we can. In fact, we can make sure that any complaint for mis-sold PPI that is submitted to your bank is done so in a way that is detailed. But, if they do refute your claim, we will help you submit it to FOS.
In essence, you get in touch with the bank or lender that sold you the PPI policy. In all likelihood, this will be the bank or lender that sold you the loan, credit card, mortgage and so on. You may still have some paperwork that relates to the loan etc. and you will find contact details of some kind of this.
When you contact the company, ask them if they have a department that deals specifically with PPI compensation claims. Some of the bigger banks have temporarily set up departments that deal only with these kinds of complaints. Make sure you are put through to the right department if you are phoning, or get the right address.
Yes we can. We have many years' experience in helping people claim PPI compensation, even in cases where the customer no longer has the original paperwork or documentation.