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Scotland Wide PPI Specialists

How to Claim PPI Compensation – WHO to Complain to

25 September 2017

Claiming PPI compensation should not be difficult or complex. In fact, most lenders and banks are actively encouraging customers to make a claim. But there can be some difficulty in understanding who to complain to when you are unsure of the 'who' - for example, who do you complain to if your credit card provider no longer exists?

PPI Compensation

Who to Complain To

In most cases, PPI complaints are addressed to the financial business that sold you the PPI policy. This could be your bank or it may be another provider. It is more than likely that the company who sold you PPI are the same company that sold you the loan, credit card etc.

Not sure? You can contact the bank or lender to ask them if you have PPI and theyshouldtell you if you have or had a policy on your loan, credit card, store card, catalogue account etc. It may take them a day or two to find this information but they should come back to you in a timely manner.

If a Provider No Longer Exists

Like other businesses, financial companies come and go. Smaller financial businesses are often bought up by the larger banks or what you thought was a smaller, independent financial company is actually a branch of a main bank in the UK. And companies as they expand, change their name too.

Even if the original provider no longer exists, you can still make a claim for PPI compensation.

  • Changed name or owner- if you think the financial company has changed its name or has been bought by another company, you should check your paperwork and statements for any information relating to the bank or new provider.
  • Look online- the web is full of information and so check who know owns your credit card company, e.g. EGG, by performing a quick internet search.
  • No longer exists- you still have an avenue for redress in the shape of the Financial Services Compensation Scheme (FSCS).

How Can We Help?

For some people trying to find information and then contacting companies asking for their money back is not something they want to do or have time to do.

And this is perfectly reasonable. We all live busy lives and just like you would trust another professional to deliver a specialist service, you can rely on us to deliver a professional service relating to PPI compensation.

As well as a no obligation chat, we also offer;

  • No win, no fee- you only pay our small fee IF we successfully claim PPI compensation on your behalf.
  • A complete service- we can find out if you have PPI and we can pursue the claim with the bank or lender. If necessary, we will also lodge the complaint with the Financial Ombudsman.

For more information, why not call us today and see if you have a claim for PPI compensation?