18 September 2017
Cutting through the jargon around PPI and how to make a complaint can be tough. And so we've cut out the flowery words and long-winding explanations with our quick questions and quick answers…
NO, you can complain about mis-selling no matter how long along ago the PPI policy was mis-sold to you.
YES, you can complain about the sale of a joint PPI policy.
You may need the signatures of both parties to make a claim, although this isn't always the case. Different lenders have different rules on this so contact them to find out more.
If you are both making a claim but what to be paid separately, then you need to be clear about this with your lender.
If you are unable to get both signatories to sign the PPI complaint letter or form, you can proceed with your half of the claim, claiming back your half of the compensation.
YES, you can make a complaint on behalf of someone else but - and here's the important bit -you need to have their permission to do so.
Elderly relatives, vulnerable adults and so on will need someone to help them and the Financial Conduct Authority has told banks to help these customers (as they should all customers!) as much as possible. As a result, on the websites of some banks and lenders, you will find a section especially for relatives or those people helping someone to make a complaint about PPI.
The FCA has further advice -you should be prepared to provide evidence that you are authorised to complain on someone's behalf.The lender or bank will suggest what this evidence needs to be.
YES, you canas long as you have the legal authority to do so.
YES, you can. Just follow the same steps as anyone living in the UK, either using the lenders online banking system and PPI forms, or by engaging a claim management company to act on your behalf.
What other questions would you want answering in relation to PPI? Call our team for the answers!